Bucky Dog Client Resources

Here, you’ll find quick links, helpful FAQs, and important information about scheduling, policies, and holidays. If you’re ever unsure where to start, the Time To Pet app is your go-to for all scheduling and communication.

CONTACT US | TIME TO PET | HOLIDAY 2026 CALENDAR | FAQS

Bucky Dog Client Portal: The Time to Pet App

Your Bucky Dog client portal is powered by an app called Time to Pet (similar to if you’ve ever booked a workout class through Mindbody or a restaurant reservation through Open Table).

Use Time To Pet to:

  • Request walks and overnight care

  • View your dog’s schedule

  • Message your walker

  • Receive photos and report cards after each visit

  • Keep your pet’s information up to date

Log in to your client portal

We highly recommend downloading the Time to Pet app.

Apple app store
Google play store

2026 Holiday Calendar

For overnight care (boarding and in-home sitting), the following dates are considered holidays and are subject to an additional $10/night fee:

  • Jan 16–20

  • Feb 13–17

  • Apr 3–6

  • May 22–26

  • July 2–6

  • Sept 4–7

  • Nov 22–29

  • Dec 19–Jan 3, 2027

We recommend booking early for these dates, as availability fills quickly.

Overnight Boarding Deposits & Cancellation Policy

Overnight boarding only (not in-home sitting)

To reserve your dog’s spot, we require a 50% deposit at the time of booking. Because overnight care is limited—and often fills up around holidays—this helps ensure availability for families who need it most and allows our sitters to plan ahead.

If your plans change:

  • Cancel 3+ weeks in advance → full refund

  • Cancel within 2 weeks → 50% refund

  • Cancel within 2 days → deposit is non-refundable

This approach helps us avoid holding spots that go unused and ensures our team can be fairly compensated for their time.

Bucky Dog FAQs

  • Open the Time To Pet app, tap “Schedule,” select your dates and service, and submit your request. We’ll confirm from there.

  • The easiest way to reach your walker is through the Time To Pet app messaging feature.

    Open the app, tap “Conversation",” then at the bottom tap “New” and draft your message!

  • You can update or cancel services directly in the Time To Pet app. For last-minute changes, please text our scheduling hotline at 510-730-2333.

  • Submit a request through the Time To Pet app. Same steps as booking a walk, just select the overnight care option you want from the drop down menu.

    Because availability is limited, we recommend booking as early as possible—especially around holidays.

  • We do our best to accommodate changes. Walks canceled within 12 hours are charged in full to support our walkers, who plan their days around your pups.

    Please text our scheduling hot line for any last-minute changes at 510-730-2333.

    Of course, for any emergencies, please contact us and we will work with you to get everything sorted out!

  • In the Time to Pet app! Open the app, tap “My Info",” then tap the “documents” tab at the top of the page. The service agreement is available to view there as a PDF.

Bucky Dog is built on relationships—between our walkers, your dogs, and you, our incredible clients and families. These systems help us stay organized behind the scenes so we can focus on what matters most: giving your pup an incredible experience every time we show up.

We’re so happy you’re part of the pack 🐾

Thank You for Being a Part of Our Pack!